• The demise of human customer service

    Older people, such as myself, like to think we’ve acquired the wisdom of the ages, but when it comes to the modern world, the young’uns have a leg up on us.

    That occurred to me when I had some questions about my cell phone account, and I didn’t want to sit on the phone all day trying to get the answers I was seeking. So I decided to go to the office in Las Vegas and talk, face to face, with a customer service representative.

  • What's in a word?

    A recent column on the use of profanity and obscenity drew quite a bit of reaction. I’d written about language and how it affects people.

    The crux of the discussion was that identifying words that are too gross to appear or be uttered in public places is difficult. How do we sanitize language?

  • Come down and see ‘The Joseph Show’

    By Beth Urech

    I’m writing this on Thursday, Jan. 18, which just happens to be Joseph Gonzales’s birthday and whom should I see striding down Bridge Street an hour ago? Our official unofficial ambassador of Las Vegas, New Mexico: Joseph!

    Joseph showed me his Christmas present wristwatch from Ulibarri Farms Candy Shoppe and explained to me, “They know I can’t eat candy because I have to watch my cholesterol.”

  • Living day to day with an urgency to life

    By Rick Kraft

    I feel that there is an urgency to life.

    I don’t know where I got this from. It may have been learned or it may have been preprogrammed in me. This world view causes me to want to make every day that I have count and I don’t have any time that can be wasted.

    I have a hard time sitting around. I have got to be doing something. For example, once I wake up in the morning I can’t lie in bed trying to get back to sleep.

  • Backward N.M. might someday move forward

    It’s easy to talk about how backward New Mexico is. I’m not sure if out-of-staters do it, but we New Mexicans sure like to talk our state down. You know you do. I do too.

  • We can't live on tips

    How much might a person earn as a door holder opener? I can answer that in a heartbeat: exactly 25 cents.

    Let me explain:

  • Replace cautious optimism with optimistic caution

    As the new year commences, we look to the upcoming legislative session with optimistic caution.

    Despite a modest increase in state revenue outlook, the budget must address growing state and local needs, federal tax changes and the need for gradual tax modernization.

    We will approach the 2018 legislative session with a delicate balance of spending, investing, saving and vision-building for the future.  We will prioritize the state budget to address people’s real needs, reinvigorating our residents’ confidence and role in our future economy. 

  • Let’s examine the university governance process

    Proposed legislation to change how regents are selected for New Mexico’s universities will go a long way in strengthening our state’s institutions.

    Sen. Jeff Steinborn, D-Las Cruces, and Sen. Mark Moores, R-Albuquerque, have sponsored a constitutional amendment to create a bipartisan nomination committee to evaluate potential candidates for regent appointments.

  • Martin Luther King, Jr: A cause chose him

    Dr. Martin Luther King, Jr. never ran for public office.

  • The budget might be easier — but the question goes to pot

    Buckle up, girls and boys, it’s time to pass some laws, whether we need ‘em or not. The New Mexico Legislature convenes on Jan. 16.

    It’s a short session, of the 30-day every-other-year variety, when the state budget is the reason for the session in Santa Fe. But budget or no, lawmakers will also be filing a plethora of measures. In fact, they already have.