Older people, such as myself, like to think we’ve acquired the wisdom of the ages, but when it comes to the modern world, the young’uns have a leg up on us.
That occurred to me when I had some questions about my cell phone account, and I didn’t want to sit on the phone all day trying to get the answers I was seeking. So I decided to go to the local office and talk, face to face, with a customer service representative.