Editor’s note: This column first ran in August 2013. It’s been edited to update the details.
Older people, such as myself, like to think we’ve acquired the wisdom of the ages, but when it comes to the modern world, the young’uns have a leg up on us.
That occurred to me not so long ago when I had some questions about my cell phone account, and I didn’t want to sit on the phone all day trying to get the answers I was seeking. I decided to go to the local office and talk, face to face, with a customer service representative.