A collection agency last week started sending letters to Las Vegas utility customers with unpaid bills. That’s resulted in many phone calls and visits to the billing office, an official says.
“People are attempting to make restitution,” said George DuFour, the city’s utilities director. In some cases, he said, the names have been incorrect, problems the billing office has tried to resolve.
City Manager Sharon Caballero said the process has revealed errors, but she complimented DuFour for his handling of such issues.