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NMHU Enrollment Down

I read the article of NMHU enrollment being down.  I might be able to shed a little light on that issue.  I have a son-in-law, daughter and grandson at NMHU and they are fed up with the financial aide and business office.  These three have been jumping through hoops since they started and don't get their monies disbursed to them in a timely fashion.  My son-in-law got a print out from the business office and none of it makes any sense in terms of how the monies are entered and/or disbursed.  Debits and credits do not match and when my daughter went to have them explain it they couldn't explain it to her satisfaction.  I was planning on making an appointment to speak to a Dean, and see if they can explain it to me.  I was a former Administrative Assistant for the Graduate Dean and know that back then business was not conducted as it is now.  Additionally, my husband and I are both alumni as well as another daughter.  The sad thing about it is that the ones at NMHU now say they would NOT recommend HU, not for the academics which the say are good, but for the business office and financial aid staff and the job they are NOT doing.  Has anyone else had issues similar to these?