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New CEO improving Alta Vista

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By Kait Saboe of Las Vegas

 

In March 2009 I had the misfortune of breaking a leg and the  unfortunate experience of spending seven days at Alta Vista Hospital,  where I experienced the worst nursing care and most horrible food ever.  The surgery department was great and physical therapy was wonderful, but the nursing staff assigned to me was non-caring, lazy and very unfriendly. ...

 

On Oct. 4 of this year, I had to rush my 85-year-old mother to the E.R. with a seizure. I dreaded going to Alta Vista after my experience last year, but had no choice.

 

I was pleasantly surprised at how efficient the E.R. staff was  and how willing they were to keep me posted about my mother’s condition. The hospital physician, whose name escapes me, was the best. He also spoke my mother’s native language, which kept her calm.

 

When she was admitted to a room for overnight observation, I  again thought it would be a terrible experience, but it wasn’t at all. ... I stayed in my mother’s room for a couple hours, and Michelle, the nurse, and Connie, the CNA,  attended to my mother at least five times before I left for the evening. They were very concerned about her condition and made sure she had plenty of blankets and was comfortable for the night. ...

 

I received my newsletter the day I brought my mother home. In it was an article about Alta Vista’s new CEO, Meridel Acosta, which I read enthusiastically. I didn’t realize the Richard Grogan, who was CEO when I was at Alta Vista in 2009, was no longer CEO. That probably explained the wonderful changes. First a woman was now running the hospital, and she has a medical background, which she told me when I called to give her credit where credit is due. She explained she didn’t deserve all the credit but was delighted to hear from someone in the community with a positive experience.

Maridel’s goal is to keep upgrading the health care as well as the food served to the patients as best she can. The changes were a 360-degree turn around from 2009 when I was a patient.

 

I hope the Las Vegas community will now support our only  hospital. Alta Vista has had such a bad reputation for way too many years. It’s about time we don’t need to fear going there.

  

... Let’s stop having negative opinions about Alta Vista and give credit and support to Maridel Acosta for what she has accomplished thus far. With our support Alta Vista can be as good as any other hospital in New Mexico. ...