Have you ever walked into a business and someone told you to take a number?
That’s only happened to me in government offices, particularly the motor vehicle division.
When you don’t have any competition, it’s easier to stick it to your customers.
Until the 1990s, drivers had nowhere to go besides state motor vehicle offices for issues related to licenses and vehicle registrations. Since then, the state has allowed some private-sector operations to offer similar services for a fee.
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