Firm closing its doors for now

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By David Giuliani

Las Vegas’ remaining call center expects to close at month’s end, with company representatives hoping it will only be temporary.

The latest announcement has been just another example of Las Vegas’ years-long roller-coaster ride with call centers.

The Results-Las Vegas call center now employs 40 people, half what it had in late April.

Carole Gonynor, Results’ human resources manager, said the center’s parent company hopes to find more clients so the center can stay in operation. She said the center is losing its three clients.

One of the clients is determining whether it may retain some of the Las Vegas center’s services for another month, Gonynor said. If so, a dozen employees would remain for that time, she said.

“Our owners would like to open back as soon as possible,” Gonynor said. “Our owners feel very, very bad.”

Wendy Rodgers was the site director until she left her job recently, Gonynor said.

In an April interview, Rodgers was upbeat about Results’ future. She said the center was hiring more employees and was expecting a new client that could double the number of employees at the center.

In April, the Meadow City’s other call center, Vertex, closed its doors after a year and a half in operation.  

The building that houses the Results center in the Mills Plaza previously was the site of The Connection call center for a number of years. The Connection pulled out in 2007 after Vertex came to town, with Connection officials saying the local labor market wasn’t big enough for two centers.

Sharon Vander Meer, executive director of the Las Vegas-San Miguel Economic Development Corporation, said she was disappointed to hear about Results’ temporary closure.

“This is attributed largely to the economy. In this environment, it’s very difficult for call centers to have real stability. Things are changing globally,” Vander Meer said.

She said the EDC was planning a job fair for the unemployed workers and that it would likely be held within the next couple of weeks.