Company plans call center in Las Vegas

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By The Staff

A customer service telecommunications center is taking over a Las Vegas building that housed another call center until it left late last year.

Results Las Vegas, owned by Nevada-based Paramount Multi Services LLC, will have job applications and information available at an event Monday on the Highlands University campus welcoming the company. The center will be in the same complex where Alco discount store it.

The company expects to be in operation by mid-September. Officials said it will bring 150 jobs.

It will open where the Connection call center formerly operated. The Connection office closed in Las Vegas in November after seven years, costing 57 jobs, although the company’s workforce was at one time several times that number. At the time, Connection officials said they were leaving because a new call center, Vertex, was competing for a limited pool of labor.

Officials from the Las Vegas-San Miguel Economic Development Corporation, which recruited Vertex to town, denied that allegation, saying that there was a enough room in the labor market for two call centers.

Sharon Vander Meer, EDC’s executive director, said Results Las Vegas will be paying employees $8.50 an hour, with bonuses for performance.

At 10 a.m. Monday, an event will kick off with music by Mariachi Cardinal followed by a keynote address by Fred Mondragn, the state’s economic development secretary.

“It is my pleasure to welcome this company to New Mexico. Our department is focused on helping rural communities. That’s why, as an incentive, capital outlay funding in the amount of $45,000 was allocated for Results Las Vegas to do renovation to the site they will be occupying,” Mondragn said. The funding will be managed and disbursed by the city’s community development department under the Local Economic Development Act.

“This funding and the (state Job Training Incentive Program) money we have been allocated are great incentives to locate in New Mexico,” said company representative Kevin Romney. The company was approved for about $350,000 in job training funds at the June meeting of the JTIP review committee.

“We’re inviting anyone interested in learning more about the company to attend this event at 10 a.m. on Monday, Aug. 4, at Sala de Madrid,” said EDC’s president, Matt Martinez. “This means up to 150 jobs and has the potential of a $6 million-plus economic impact in the first year.”

The event will be held in the meeting room at Sala de Madrid on the campus of Highlands University, at the corner of University and Eighth, across from the Felix Martinez building. Martinez said the company will have job information and applications available.